Return & Shipping Policy
- Return Policy
Our merchandise is of a custom nature and therefore all sales are final. Please make any and all inquiries prior to placing an order. In the event of defective merchandise, please contact us at email@example.com
*SPECIAL NOTE:You have 24 hours to cancel your order. If after 24 hours, we cannot accept any cancellations. Due to the custom nature of our bedding lines, colors may vary by dye lot. We cannot guarantee exact colors.
In order to view your past orders. Please login to your account via login button located at the top of the homepage. If you have more questions regarding your order, please email us at firstname.lastname@example.org or call us Monday - Saturday PST at (949) 642-3632.
Updating Account Information
To update your account information, please login via login button to access your account information. Thank you.
- Shipping & Order Processing
- In stock items will ship immediately. Items not in stock may take up to 10 weeks to arrive. If you have any questions on availability, please contact us before placing your order at email@example.com. Please remember that all shipping time frames are estimates and although we do our best to get your items to you as quickly as possible, sometimes issues may arise that are out of our hands. When we process your order, you will receive a confirmation email. We ship most packages through UPS Ground. Some smaller packages may ship USPS. Shipping to Post Office Boxes is not available through UPS Ground. Please provide the physical address for delivery. ** We are not responsible for lost or stolen package.
- Shipping Fees
- Alaska, Hawaii, APO and FPO addresses will have additional charges. Please contact us before completing your order if you have any questions or for a shipping quote. For International Shipping Rates please contact us. For all questions, please email us at firstname.lastname@example.org
Order total Standard (UPS or USPS) AK/HI Standard Rate
$0-$300 $16.00 $26.00
$301.00 - $800.00 $35.00 $45.00
$801.00 & UP $45.00 $55.00
- If International or expedited shipping is required, please call us directly and we will see what we can do to accommodate you. (949) 642-3632 or email us at email@example.com
Refer to the chart to calculate shipping prices.
Please see the product pages for estimated shipping time frames.
Customers returning any products will need to get a pre-authorization first and will receive store credit or exchange only. Please refer to our return policy section for more information.
Special order bedding is non-returnable. Please read our return policy for specifics on what is and isn’t returnable.
If an item received is defective, it will be replaced with no additional shipping fees. Please contact us within 48 hours of receiving the package.
DROP SHIP ITEMS
If we currently have the item you ordered in our store, we will send it to you directly. Some items will be shipped directly from our manufactures. If you have any questions on what is in the store or not please just call or email us. (949)642-3632 /or email us at firstname.lastname@example.org.